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Delivery and Returns

UK Shipping Information

Domestic orders are dispatched using a trusted tracked delivery service from our head office, once the order has been placed and processed. Delivery within mainland UK is a flat rate cost of £5 per order. Orders are usually delivered within 1-2 working days. Every order will be processed as quickly as possible, but during busy periods delivery may take up to 7 working days for UK orders.

 

Orders made before 1pm will be received the next working day. Please note that this only applies to working days and therefore orders placed on a Friday will be received on a Monday.

 

Aloura London occasionally offers free delivery promotions for UK mainland customers. This delivery option is next day and tracked.

 

Tracking information for your order will be included within a confirmation email once the order has been dispatched. For any other enquiries please contact customer services on the details provided below.

 

Our Online Sales Team is available to take any queries you may have regarding the above information or any of our products. You are able to contact us at info@alouralondon.com

Woldwide Delivery

The shipping method we use to send your item(s) varies depending your location. Aloura London uses a range of trusted couriers and always uses tracking to ensure that your order can be tracked after dispatch. The status of your consignment can be tracked with the order number we will send to you in an email, once the order has been dispatched. Please note we do not ship to PO Box and BFPO addresses.

Taxes for International Delivery

Orders for delivery outside the European Union on the alouralondon.com site may be subject to import duties and taxes, which are levied once the package reaches your delivery country. All additional charges for customs clearance will be borne by you and we do not have any control over these charges. If you need further information about this, please contact your local customs office as customs policies vary widely from country to country.

 

When ordering from alouralondon.com, you are considered to be the ‘Importer of Record’ and as a result must comply with all laws and regulations of the country into which you are receiving the goods.

 

For Returns: The returns form must be included with the goods you are returning, (above your address), stating the goods are being returned. Failure to do this may result in import duties being removed from the account refunded, at the customers expense.

Returns Policy

Aloura London is happy to return any unworn, undamaged and unaltered items within 14 days of receipt, in the unlikely event that good supplied are not what you expected. A returns form will be included with your order that you will need to complete and return with your goods.

 

Customers must ensure that the items being returned come back with their original packaging and tags intact, and are also returned in the condition in which they were received. It is strongly advised that a secure, insured and tracked delivery service is used, such as Royal Mail Special Delivery or equivalent, as Aloura London cannot accept liability for any items not received. Return postage costs are the responsibility of the customer. Aloura London will be able to issue the refund within 14 days of receiving the cancellation notice.

 

International returns must be clearly marked on your return invoice “Returned goods – No commercial value”. Failing to do this may incur taxes, which will be the customer’s responsibility to pay to your shipper.

 

Please send your return to:

 

Mode Logistics, Unit 1, Capitol Industrial Centre, Wickford, Essex, SS11 8YW

Exchange Policy

If you wish to exchange an item, please just note on your receipt what size or colour you would like to change it to, and we will send out the new item free of charge once the original item is returned.